When all this COVID19 stuff kicked off and it became clear that I wasn’t going to be able to go on my trip to Mongolia this year I had no choice but to cancel my service with Garmin for my Explorer+ GPS unit. By cancelling the service I saved over £200, not to be sneezed at.
The saving is great but, it also meant that when I wanted to start using the device again I’d incur the £25 fee to have it reconnected to the Iridium satellite service.
Yesterday I got a call from Garmin, somewhat surprised to say the least I had a chat with a lady by the name of Victoria.
She explained that since they’ve had a lot of people cancel their 12 month service due to the pandemic, Garmin are now offering to reconnect the devices to the service for free, will waive the cost of the first month of service and then will allow me to suspend the service for a long as I want without any monthly fee.
This means I won’t have to pay the reconnection fee when I want to start using the unit again and will just need to login to my Garmin account and recommence the service.
This works perfectly for me so, I’ve signed up and my inReach Explorer+ is active once more.
It’s good to see that companies are reacting to this COVID19 pandemic that’s gripping the world at the moment and providing a flexible approach to service provision.
Well done Garmin!